Shipping & Return Policy

Shipping Policy

Gratefuldeadshop.com  ships via USPS and can ship to anywhere in the world including P.O. Boxes. Occasionally an order will go via Fedex. 

 

Estimated shipping delivery times

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.


International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Gratefuldeadshop.com is not responsible for customs fees. The recipient is responsible for payment of all custom, VAT , and duty fees.


Order Never Arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.


If the shipping address was correct, please get in touch with us at gratefuldeadshop@gmail.com and include your order number.
We'll look into it and get right back to you.


Returns Policy

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, save the shipping container and packaging and please get in touch with us within a week's time!



Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at gratefuldeadshop@gmail.com and we'll let you know what your next steps are.